At Scope.LK ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data when you use our website and services.
By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.
01Information We Collect
Information You Provide
When you sign up for our services, fill out our onboarding form, or contact us, we collect information you voluntarily provide, including:
- Full name and contact details (email address, phone / WhatsApp number)
- Business information such as business name, industry, and project description
- Design preferences, feature requirements, and any files or content you upload
- Communications you send us via email, WhatsApp, or our contact forms
Payment Information
All invoices are issued and settled via bank transfer requests. We do not accept card payments directly on our website, and we do not collect, store, or have access to your credit/debit card details or online banking credentials. Each invoice we send includes our bank account details, a unique reference number, and the amount payable. Before any bank transfer request is sent to you, you must first accept the terms of your project quotation and confirm the initial written agreement by email or WhatsApp.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, the pages you visit, the time and date of your visit, and the referring website. This information helps us understand how visitors use our site and improve their experience.
02How We Use Your Information
We use the information we collect for the following purposes:
- To provide, deliver, maintain, and improve our web design, hosting, and support services
- To communicate with you about your project, respond to inquiries, and send service-related notifications
- To issue invoices and process bank transfer payments
- To customise your website according to the brand and feature preferences you provide
- To prevent fraudulent activity, troubleshoot issues, and maintain the security of our systems
- To comply with legal obligations under Sri Lankan law
03How We Share Information
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:
- With trusted service providers who help us operate our business — such as our banking partners (for payments), our hosting infrastructure providers, and domain registrars — under strict confidentiality agreements
- When required by law, legal process, court order, or government request
- To protect our rights, property, or safety, or that of our clients or others
- With your explicit consent, where we ask permission before sharing
04Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure database storage, restricted internal access on a need-to-know basis, regular security audits, and the use of trusted infrastructure providers.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of a security breach affecting your personal data.
05Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your language preference, analyse site traffic, and improve our services. Cookies are small data files stored on your device. You can disable or delete cookies through your browser settings at any time, but doing so may affect certain features of our website.
06Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it. Active client project data is retained for the duration of your subscription plus a reasonable period thereafter for archival and backup purposes.
07Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information — corrections may be carried out free of charge or under a custom quotation, at the discretion of the developer at Scope.LK, depending on the scope of work involved
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for data processing where consent is the legal basis
- Receive a copy of your data in a portable format
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.
08Children's Privacy
Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately so we can delete it.
09Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and notify active clients via email where appropriate. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
- Business: Scope.LK
- Email: [email protected]
- WhatsApp: +94 76 019 7727
- Location: Sri Lanka